Refund Policy

Refund & Return Policy

At HomeNestia, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or otherwise eligible product, we’re here to help.

Returns

You may request a return within [7 days] of receiving your order, provided the product is unused, in its original condition, and includes its original packaging and accessories.

Returns may be accepted in cases such as:

Damaged product received
Defective product
Wrong product received
Product significantly different from the description

Non-Returnable Items

Products that have been used, damaged after delivery, modified, or returned without their original packaging may not be eligible for return.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within [48 hours] of delivery and provide:

Your Order ID
Clear photos/videos of the product
Photos of the packaging, if applicable

We will review your request and provide the appropriate solution.

Return Shipping

For eligible returns caused by a damaged, defective, or incorrect product, HomeNestia may cover the return shipping cost. For other approved returns, return shipping charges may be the customer's responsibility.